Refund & Cancellation

We believe that you will be pleased with your purchase from eKanzeey. we stand by our great products and prices, your orders are covered by the following.

Price Protection
If you purchase a product and find within 72 hours the price has dropped, we will refund the difference. 

Registration Terms
If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.

Cancellation 
If you want to cancel an order within 24 hours after the payment has been confirmed, you will be eligible for a full refund. It is still possible to cancel an order after 24 hours but only until when it has been shipped. If an order has been shipped, we can not cancel or modify it anymore. It will have to be returned to us once your customer received it. We will only be able to issue a full refund covering the price of the item(s) and the shipping fees. More details, please check our refund/return policy 

3 Day Return To Us
For whatever reason, if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund and the shipping charges. spare parts products cannot be returned if installed on a mobile phone and it's working. 

Items Damaged in Transit 
If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as follows:

1. Photos of the front and back sides of the packaging box
2. Photo, video, a screenshot of the defective item
3. Photo, video, a screenshot of the defect or defective area

Our sales manager will communicate with you for further information.